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Latest Resources

Why listening to our customers is critical to us at Northbridge

Customer dissatisfaction with their service experiences is rising in Canada, as highlighted by the most recent Forrester report. The report evaluated customer experience based on three dimensions: effectiveness, ease, and emotion. Unfortunately, Canadians are reporting the lowest levels of satisfaction seen since the report’s inception in 2016. The largest declines in 2024 have been in […]

Noteworthy News – September 13, 2017

Canada’s Privacy Commissioner office is working to protect Canadians against future risks after the massive Equifax hack, certain Ontario public construction projects may soon require

Male engineer holding digital tablet at site.

New cyber risks in the construction industry

No industry is immune to cybercrime: if you use a computer system (regardless of how often, its size or its sophistication), your business could suffer

Noteworthy News – September 6, 2017

FedEx Canada announces its plan to join the Ontario Amber Alert program, the Bank of Canada hikes its key rate to 1.0 per cent, and

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