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Latest Resources

Why listening to our customers is critical to us at Northbridge

Customer dissatisfaction with their service experiences is rising in Canada, as highlighted by the most recent Forrester report. The report evaluated customer experience based on three dimensions: effectiveness, ease, and emotion. Unfortunately, Canadians are reporting the lowest levels of satisfaction seen since the report’s inception in 2016. The largest declines in 2024 have been in […]

Noteworthy News – August 30, 2017

The ELD mandate for Canadian truckers is coming soon, Aecon shares jumped as news confirms the organization’s plan to sell, and augmented and virtual reality

Water flowing through doors from a flooded office.

How to help reduce the effects of flooding

You can’t control the weather, but the weather can take control of your business. When a rainy day turns into a wet week, or a

Noteworthy News – August 23, 2017

Ride-sharing legislation could be reintroduced to Vancouver, health professionals voice their opinions on the federal government’s proposed tax plans, and unstable conditions in B.C. have

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