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Latest Resources

Why listening to our customers is critical to us at Northbridge

Customer dissatisfaction with their service experiences is rising in Canada, as highlighted by the most recent Forrester report. The report evaluated customer experience based on three dimensions: effectiveness, ease, and emotion. Unfortunately, Canadians are reporting the lowest levels of satisfaction seen since the report’s inception in 2016. The largest declines in 2024 have been in […]

Noteworthy News – June 14, 2017

An investigation into animal abuse on more than a dozen B.C. chicken farms is underway, Montreal is poised to become an important arena for the

Noteworthy News – June 7, 2017

Canada Post and PayPal have a big plan to help small businesses, corporate social media users may want to protect themselves with libel insurance, and

Tips to safely use social media for your business

Social media has rapidly become one of the most important marketing tools for businesses today. One study found that 46% of consumers rely on social

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