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Latest Resources

Why listening to our customers is critical to us at Northbridge

Customer dissatisfaction with their service experiences is rising in Canada, as highlighted by the most recent Forrester report. The report evaluated customer experience based on three dimensions: effectiveness, ease, and emotion. Unfortunately, Canadians are reporting the lowest levels of satisfaction seen since the report’s inception in 2016. The largest declines in 2024 have been in […]

Noteworthy News – May 24, 2017

Canadian wholesale profits soar with healthy lumber sales, a general strike brings the Quebec construction sector to a standstill, and Google is tapping into more

BYOD: Protecting yourself when employees use their own devices for business

More and more businesses are moving away from the traditional means of communication with employees and embracing the Bring Your Own Device (BYOD) model. One

Noteworthy News – May 17, 2017

The WannaCry ransomware attack might be particularly bad for small businesses, rapidly changing technology could mean the downfall of the petroleum industry within the next

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