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Latest Resources

Why listening to our customers is critical to us at Northbridge

Customer dissatisfaction with their service experiences is rising in Canada, as highlighted by the most recent Forrester report. The report evaluated customer experience based on three dimensions: effectiveness, ease, and emotion. Unfortunately, Canadians are reporting the lowest levels of satisfaction seen since the report’s inception in 2016. The largest declines in 2024 have been in […]

Insuring a microbrewery: what brewers need to know

The business of beer has changed dramatically over the last couple of decades with craft brewers and microbreweries entering the market at increasing rates. Canadian

Noteworthy News – Mar. 1, 2017

Self-driving vehicles get competitive as technology becomes currency, a new app is set to help truck drivers avoid weigh stations and Trump’s plans for the

Noteworthy News – Feb. 22, 2017

Retailers are seeing lower sales than they had expected, cyber attacks are still a big worry among business owners and drones step in to help

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