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Latest Resources

Why listening to our customers is critical to us at Northbridge

Customer dissatisfaction with their service experiences is rising in Canada, as highlighted by the most recent Forrester report. The report evaluated customer experience based on three dimensions: effectiveness, ease, and emotion. Unfortunately, Canadians are reporting the lowest levels of satisfaction seen since the report’s inception in 2016. The largest declines in 2024 have been in […]

Noteworthy News – Dec.7 2016

Stay in the know with our compilation of top stories that could have an impact on your company or your industry. Here is this week’s

Noteworthy News – Nov. 30 2016

Stay in the know with our compilation of top stories that could have an impact on your company or your industry. Here is this week’s

Responding to the Windsor floods: an interview with EVP of Claims

With another large flood affecting Canadian business owners and homes in Windsor, Ontario and the surrounding areas, we sat down with our Executive Vice President

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